Problem statement
A company providing virtual or remote medical scribing service with 100+ staff operating from a physical office in India. A virtual medical scribe had to perform their duties in real-time during patient-provider visits. They accompany the provider to all visits from a remote location via a computer. The virtual scribe takes care of electronic medical records (EHR) and clinical charting.
Challenges
Costs of building rent, power, internet usage, dedicated servers Costs of licensing, dedicated workstations and infrastructure Couldn’t enable secure and productive remote work Unproductive hours of work due to outages.
Actions
In-depth analysis of the current business Understanding of the work pattern (2 shifts - Day & night with day having lesser work force) Enabled Azure Virtual Desktop, created pool of servers, configure network settings, added users, deployed desktop apps, and enabled security with a few clicks. Set up automated scaling. Added scripts to auto shutdown during non-working hours.
Results
Enabled secure and productive remote work on any device. This encouraged staff to bring in theie own device culture. Reduced operational costs, costs of licensing and other infrastructure. Protect against outages to stay productive. Simplified IT management. Rapidly onboard & enable access. Optimized the overall capex and opex costs. Remain compliant with critical industry regulations including HIPAA Resulted in secure application and user data.
